Web Site Terms & Conditions

Please read these terms and conditions carefully before take any services from the Site. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms. These terms and conditions do not affect any of your statutory rights. However, it is important that you should understand that by taking any service from the Site you agree to be bound the terms and conditions.

Information About Us

Bdsmartpay is a simple and secured online recharge portal. We provide online mobile recharge service of Telco operators in Bangladesh. Utility subscribers of Bangladesh can recharge Postpaid & prepaid account at Bdsmartpay.

Access to the Site

It is necessary to register with us to take any service of this Website www.bdmsartpay.com. By using our Service and/or purchasing a Top-Up, you agree to the following:

1.AGREEMENT. This Agreement will be effective as of the date of your acceptance thereof and will remain effective until terminated by either party as set forth in these Terms and Conditions of Service.

2.TERMS AND CONDITIONS. The following terms and conditions will apply to use of the Service:
a.CHANGE OF SERVICE. bdsmartpay.com reserves the right to modify, suspend or stop the Service (or any part thereof), either temporarily or permanently, at any time or from time to time, with or without prior notice to you. Without limiting the foregoing, bdsmartpay.com may provide notice of any such changes to the Service by posting them on its websites and/or via the Service. You agree that bdsmartpay.com shall not be liable to you or any third party for any modification or cessation of the Service. You acknowledge that bdsmartpay.com has no express or implied obligation to provide, or continue to provide, the Service, or any part thereof, now or in the future; and in addition, bdsmartpay.com may at any time, upon prior notice as required by applicable law, institute charges or fees for the Service.
b.LEGAL AGE. You must be at least of legal age to form a binding contract with bdsmartpay.com to use the Service.
c.PURCHASE. Purchase must originate In Bangladesh.
d.USER ID AND PASSWORD. In order to make use of the Service, bdsmartpay.com will grant you a User ID, Password and Account (hereinafter your bdsmartpay.com account). You shall be fully responsible for safeguarding and maintaining the confidentiality of your selected User ID and Password, and shall be fully responsible and accountable for any unlawful use of the Service by means of Your User ID or Password by any person. You are also responsible and liable for all activities conducted through Your User ID, Password and Account, even if this occurs without your permission.
e.ACCESS TO YOUR ACCOUNT. You acknowledge and agree that bdsmartpay.com may access, use, preserve and/or disclose your account information if legally required to do so or if we have a good faith belief that such access, use, disclosure, or preservation is reasonably necessary to: (a) comply with legal process or request; (b) enforce these Terms and Conditions, including investigation of any potential violation thereof; (c) detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of bdsmartpay.com, its users or the public as required or permitted by law.
f.USE OF THE SERVICE. Subject to these conditions, you may use the Service for Top-Up or Utility bill payment as follows: (i) Use and follow the step-by-step transaction process to avail the Top Up/Utility Recharge; (ii) After you place the order and the transaction is successfully processed, the Recipient will be informed that his or her pre-paid or post-paid mobile account has received a Top-Up or provided with the code and serial number of Utility card; (iii) Recipient's pre-paid/post-paid mobile account will receive the Top-Up you ordered in case of top up request. Recipient will receive the code and serial number of Utility card in case of Utility card purchase.
g.TERMINATION OF SERVICE. We reserve the right to suspend or terminate your ability to use the Service as a result of any unpaid balance.
h. REFUND POLICY: Any Top-Up and/or Internet Recharge and/or digital product purchased is not returnable. Your payment is only refundable in the condition that the payment was successfully debited by your bank or payment processor but service has not been provided. If payment is debited and service is provided, there is no refund. In case ordered product is not available at end of Supplier of the Product, then full refund of the product will be processed within 90 working days to the customer. Refund process will executed on the basis of customer claim to us.

3.NOT TELCOMMUNICATION SERVICE. bdsmartpay.com is not your or the Recipient's telecommunications services provider nor a utility. The telecommunications services that the operators provide are separate from the top up service that bdsmartpay.com is providing you in these Terms of Service. bdsmartpay.com is simply offering you a convenient service through which you can add a Top-Up to Recipients as described above.

4.PAYMENT PROCESSOR. The payment processor for the Service through bdsmartpay.com is your bank. While bdsmartpay.com will not have access to the credit card or payment information that you submit directly to your bank (including information relating to your account), the information you submit to the bank must meet their requirements in order for them to notify us that we can proceed in processing a requested recharge in case of top up and Utility recharge. You agree that bdsmartpay.com is not responsible for any information that you submit to them and that such payment processor shall be solely responsible for collecting, storing, using, and transmitting the information that you submit to them directly in accordance with your use of the bank's service.

a.Subject to the terms and conditions of the Terms of Service, bdsmartpay.com warrants that it will use good faith efforts in performing its obligations herein.
b.Bdsmartpay.com (including its subsidiaries, affiliates, service providers, vendors, and contractors, and their respective directors, officers, employees, contractors, and agents) does not guarantee, represent, or warrant that your use of the service will be uninterrupted or error-free, and you agree that from time to time bdsmartpay.com may remove the service for indefinite periods of time, or cancel the service at any time, without notice to you.
C.In no case shall bdsmartpay.com (including its subsidiaries, affiliates, service providers, vendors, and contractors, and their respective directors, officers, employees, contractors, and agents) be liable to you or any third party for any direct, indirect, incidental, punitive, special, or consequential damages arising from the use of the service or purchase or use of any top-up, or for any other claim related in any way to the service or any top-up made available by bdsmartpay.com, including, but not limited to, any errors or omissions in any material relating to them, or any loss or damage of any kind incurred as a result of their use or purchase, even if advised of their possibility.
D.You acknowledge and agree that bdsmartpay.com has offered its products and services and entered into these terms in reliance upon the warranty disclaimers and the limitations of liability set forth herein, and that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and bdsmartpay.com. You acknowledge and agree that bdsmartpay.com would not be able to provide the service to you on an economically reasonable basis without these limitations.
E.Bdsmartpay.com does not represent or guarantee that the service will be free from loss, corruption, attack, viruses, interference, hacking, or other security intrusion, and bdsmartpay.com disclaims any liability relating thereto.

6.DISPUTE RESOLUTION. If a dispute arises between you and bdsmartpay.com, our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Before resorting to these a lawsuit, we strongly encourage you to first contact us directly to seek a resolution by writing to us at info@bdsmartpay.com or mobile numbers mentioned in our contact. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation.

7.LAW AND FORUM FOR LEGAL DISPUTES. These Terms of Service shall be governed in all respects by the laws of the People's Republic of Bangladesh as they apply to agreements entered into and to be performed entirely within Bangladesh between Bangladeshi residents, without regard to conflict of law provisions. You agree that any claim or dispute you may have against bdsmartpay.com must be resolved exclusively by a supreme court located in Dhaka, Bangladesh, except as otherwise agreed by the parties or as described in the Arbitration Option paragraph below. You agree to submit to the personal jurisdiction of the courts located within Dhaka city, Bangladesh for the purpose of litigating all such claims or disputes.

8.IMPROPERLY FILED CLAIMS. All claims you bring against bdsmartpay.com must be resolved in accordance with this Dispute Resolution Section. All claims filed or brought contrary to the Dispute Resolution Section shall be considered improperly filed. Should you file a claim contrary to the Dispute Resolution Section, bdsmartpay.com may recover attorneys' fees and costs up to 10000 Tk, provided that bdsmartpay.com has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim.

9.USE OF ELECTRONIC SIGNATURE. You agree your electronic signature is the legal equivalent of your manual signature on this Agreement. By clicking on the checkbox next to “I agree to the Terms of Service” before completing your purchase, you agree to be legally bound by the Terms and Conditions of Service. You also agree that no certification authority or other third party verification is necessary to validate your electronic signature and that the lack of such certification or third party verification will not in any way affect the enforceability of your electronic signature or any agreements between you and bdsmartpay.com.

10.NO ASSIGNMENT. You may not assign these Terms of Service and your license to use the Service to anyone. bdsmartpay.com may freely assign these Terms of Service without restriction.

11.NOTICE. bdsmartpay.com may send you notice with respect to the Service by any method, including by sending an email message to the email address listed in your bdsmartpay.com Account contact information, by sending a text message to the mobile phone number listed in your bdsmartpay.com Account contact information, by sending a letter via postal mail to the contact address listed in your bdsmartpay.com Account contact information, or by a posting on our Site. Notices are effective immediately as of the time of their sending.

12.FORCE MAJEURE. bdsmartpay.com will not be responsible for failures or delays to fulfill any obligations due to causes beyond its control, including in connection with events or circumstances impacting its subsidiaries, affiliates, service providers, vendors, contractors, and licensors.

13.MODIFICATIONS. bdsmartpay.com reserves the right, at any time and from time to time, to update, revise, supplement, and otherwise modify these Terms of Service and to impose new or additional rules, policies, terms, or conditions on your use of the Service. Such updates, revisions, supplements, modifications, and additional rules, policies, terms, and conditions (collectively referred to as "Additional Terms") will be effective immediately and incorporated into the Terms of Service. Notwithstanding the preceding two sentences, a) in the event any such Additional Terms materially alters your rights hereunder, we will attempt to notify you such as through a message sent to the email address you provided upon registration or a popup window when you log in to the Site, b) such modified Terms will be effective upon the earlier of your use of the Service with actual knowledge of the changes or thirty days after the changes are posted to the Site, and c) no modifications to these Terms will apply to any dispute between you and bdsmartpay.com that arose prior to the date of such modification. Your continued use of the Service following the posting of the Additional Terms will be deemed to constitute your acceptance of any and all such Additional Terms. All Additional Terms are hereby incorporated into this Agreement by this reference.

14.ENTIRE AGREEMENT. These Terms of Service constitute the entire agreement between you and bdsmartpay.com and govern your use of the Service and Top-Up transaction, superseding any prior agreements between you and bdsmartpay.com. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content, or third-party software.

15.SEVERABILITY. If any part of these Terms of Service is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect.

16.NO WAIVER. bdsmartpay.com's failure to enforce any right or provisions in these Terms of Service will not constitute a waiver of such provision, or any other provision of these Terms of Service.

17.HEADINGS. The heading references herein are for convenience purposes only, do not constitute a part of these Terms of Service, and shall not be deemed to limit or affect any of the provisions hereof.

18.CONTACT US. The services hereunder are offered by bdsmartpay.com. If you experience difficulties in using the Service, please contact bdsmartpay.com at: